Privacy Policy

Who we are

Eastern Treads (PLACEHOLDER legal name), PLACEHOLDER Building, MG Road, Kochi, Kerala 682016, is responsible for your personal data on godsowncars.com. We follow the Digital Personal Data Protection Act, 2023.

What we collect

Your name, mobile number, email, delivery and billing addresses, order history, and any personalisation text you enter.

Payment status and a payment reference from Razorpay. We never receive your full card, UPI PIN or bank login details.

Basic technical data such as device and browser type, and pages viewed, to keep the site secure and working.

Why we use it

To create your account and sign you in with OTP, process and deliver orders, issue GST invoices, provide support, handle returns and refunds, prevent fraud, and meet legal and tax obligations.

With your consent, to send offers and festival updates by SMS, email or WhatsApp. You can opt out at any time.

Who we share it with

Only with service providers who help us run the store: Razorpay (payments), Shiprocket and courier partners (delivery), SMS and messaging providers (OTP and order updates), and our hosting provider. They may use your data only to provide their service to us.

We may disclose data when required by law or a government authority. We do not sell your personal data.

How long we keep it

Order and invoice records are kept for at least 8 years as required by GST law. Other account data is kept while your account is active and deleted or anonymised when no longer needed.

Your rights

You can ask to access, correct or delete your personal data, withdraw consent for marketing, or nominate another person to exercise your rights. Write to our Grievance Officer at grievance@godsowncars.com. We respond within 30 days.

Security and cookies

We use HTTPS, hashed one-time passwords and access controls to protect your data. We use only essential browser storage (for your cart and sign-in) and basic analytics.