Refund, Return & Cancellation Policy

Cancelling an order

You can cancel an order free of charge any time before it is dispatched by contacting us with your order number. Prepaid orders are refunded in full to the original payment method.

Once an order has been dispatched it cannot be cancelled, but you can return it as described below.

Returns

You can return most items within 7 days of delivery if they are unused, in original condition and in their original packaging.

The following cannot be returned unless they arrive damaged or defective: personalised products (custom name, car number or Malayalam text stickers and keychains), stickers and decals that have been peeled or applied, opened perfume, diffuser or cleaning liquids, and items marked non-returnable on the product page.

Damaged, defective or wrong items

If an item arrives damaged, leaking, defective or different from what you ordered, tell us within 48 hours of delivery with your order number and photos (an unboxing video helps). We will send a free replacement or a full refund, including delivery charges.

How to return

Email support@godsowncars.com or WhatsApp us with your order number and the reason for return. We arrange a reverse pickup where available; otherwise we will share the return address. Items are checked within 2 business days of reaching us.

Refunds

Approved refunds are processed within 5 to 7 business days. Online payments are refunded to the original payment method (UPI, card, netbanking or wallet); your bank may take a few more days to show the credit.

For Cash on Delivery orders we refund to your bank account or UPI ID, which we will ask you for.

Delivery charges are refunded only for damaged, defective or wrong items.